+ -
What services do we offer?
Peer VoIP Services specializes in providing international toll-free and local phone numbers in more than 60 countries. Our phone numbers come with international call forwarding and smart features such as a hosted PBX with unlimited extensions, VoiceMail2MyEmail, time/day call routing, sequential ringing and simultaneous ringing.
+ -
How can Peer VoIP Services help my business?
When was the last time you called overseas to reach a business? The simple truth is most people don't know how to call internationally, and even if they do, they wouldn't go through the hassle. Having a locally-recognized number makes international customers more likely to call your business. Your new phone number instantly broadens your market, increasing revenue potential and improving customer satisfaction.
+ -
What is call forwarding?
Call forwarding lets you have a phone number wherever your customers are, and to send those calls wherever you or your representatives are. With call forwarding, customers can call you as if you were across the street, even if you're across the globe.
+ -
Where can I forward my calls?
Calls to your new phone number can be forwarded to any phone on Earth.
+ -
Can callers tell that I'm not physically in the location they're calling?
The only way your customers will know you're somewhere else is if you tell them. We even offer international ringback tones for added authenticity.
+ -
Do I have to agree to a long-term commitment?
You can cancel anytime with in the monthly billing after the monthly rentals have been paid and all outstanding cleared.
+ -
How many phone numbers can I have on my account?
As many phone numbers as you need. Use the Online Control Center to activate new numbers instantly whenever you need more.
+ -
How long does it take before I can start using my new phone number?
You can begin receiving calls to your new phone number in about three minutes.
+ -
Should I cancel service with my existing phone company?
No. Peer VoIP Services works together with your existing phone service by forwarding calls made to your new phone number to your existing phones
+ -
Does my current telephone company offer this service?
Possibly, but they can't match us. International call forwarding is our specialty. For instance, new phone numbers from Peer VoIP Services Services can begin receiving calls within minutes of activation. Your current phone company could make you wait anywhere from six to eight weeks.
+ -
What if phones go down on my end?
The best work-around is to set failover phone numbers to ring should your phones ever stop working. Peer VoIP Services Services also employs several modes of failover routing to ensure your calls come through.
+ -
How do I contact you if I have questions?
Ask a question here, or refer to our Contact page for international phone numbers and email addresses.
+ -
Where is your customer service call center located?
Our call center is in UK and India (New Delhi).
+ -
What's the difference between my new phone number and my existing phone number?
Both your new and existing phone numbers receive calls the same way, with one important difference: your new phone number gives your business a local presence in any country or city where you want more customers. With call forwarding, we send calls made to your new phone number to your existing phone number, which means you can do business anywhere without having to physically be there.
+ -
What are the different types of phone numbers?
Peer VoIP Services Services offers three types of phone numbers:
• A toll-free phone number allows customers to call at no charge to them. Instead, the charge for using a toll-free number is paid by the called party. In the US and Canada, a toll-free number begins with the 1-800, 1-866, 1-877, or 1-888 prefix. In the UK, they are 0-800 numbers or 0-808 numbers.
• A local phone number is a phone number assigned to a designated geographic area by an area code or city code.
• A national phone number is considered a local call from all cities in a given country, but not geographically assigned to any specific city. The UK, Spain, and France are some of the countries where national phone numbers are available.
+ -
Can I transfer my existing toll-free phone numbers to Peer VoIP Services?
Yes. We can quickly transfer your toll-free phone numbers so you don't miss any calls. Contact us about transferring (or porting) your existing phone numbers.
+ -
Can I transfer my Peer VoIP Services phone numbers to another carrier?
Yes, after you have paid for service on that number for 90 days, you can port any number to the carrier of your choosing. Be sure to notify us after the transfer is complete to ensure we stop billing you for that number; we are not always notified when numbers are transferred away.
+ -
Where are US/Canada toll-free phone numbers accessible?
US and Canada toll-free numbers may be accessed in the US (including Hawaii and Alaska), Canada, Puerto Rico, Guam, the US Virgin Islands, and Saipan.
+ -
How many phone numbers can I have on a single account?
As many as you need. You can add new phone numbers instantly at any time.
+ -
How is monthly pricing determined?
Your monthly pricing is based on the type of number you choose. Refer to the Pricing page to see monthly pricing, included minutes, and additional per-minute rates. Your monthly pricing may vary depending on the number of minutes you use, and the location(s) and type of phone where you forward calls. For instance, it is less expensive to forward to a European landline than to forward to a European mobile.